Refund policy

REFUND AND RETURN POLICY

Customer satisfaction is our highest priority at Veluu. We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return or a refund.

1. Return Eligibility and Conditions To be eligible for a return, your item must be unworn, unused, in the same condition that you received it, and in its original packaging. Customers are responsible for paying their own shipping costs for returning items to our inspection centers.

2. Damaged, Defective, or Incorrect Items Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at veluushop@gmail.com. Please provide your order number along with clear photos or video evidence of the issue so we can evaluate it and make it right by issuing a replacement or a full refund.

3. Undeliverable Packages If a package cannot be delivered due to an incorrect or incomplete address provided by the buyer, or if it is left unclaimed at the local post office, a full refund cannot be issued. Please double-check your shipping information prior to completing your purchase.

4. Refund Process We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.